As the leading voice of Delaware’s nonprofit sector, DANA, the Delaware Alliance for Nonprofit Advancement empowers organizations to drive meaningful impact through advocacy, capacity building, training, and research. Our mission is to shape and advance the systems and conditions that empower nonprofits to amplify their impact throughout Delaware.

Employment Status: Full‐time, Exempt (Administrative)

Primary Duties and Responsibilities (including by not limited to):

• Oversee DANA’s membership engagement strategy, including outreach, retention and benefit delivery through coordinating programs, events, and campaigns.
• Coordinate staff outreach to ensure each member has at least two personal touchpoints with a DANA staff member each year.
• Connect members seeking support with the appropriate DANA team members and tracks their progress from inquiry through service delivery.
• Manage DANA’s CRM and database systems by maintaining accurate membership records, generating monthly engagement and financial reports, and training and supporting both new and existing staff in effective database use.
• Administer existing member benefits and explore new benefit partnerships that add value to the membership experience.
• Plan and facilitate member events that build community, encourage engagement, and foster connections among members, funders, and partners.
• Represent DANA at networking and community events to engage current members and cultivate relationships with prospective members and partners.
• Support sponsorship strategies for annual member events.
• Collaborate with the program team to help plan and execute the annual IMPACT Conference and related member convenings.
• Perform other duties as assigned.

Desired Capabilities and Qualifications: We recognize that no candidate will possess every qualification listed below, but the strongest candidates will demonstrate many of the following capabilities and experiences.

·      Intentional and Inclusive Connector – Values building meaningful relationships across diverse stakeholders, ensures members and funders feel seen and supported, and fosters collaboration across programs and partnerships.

·      Member-Centered Relationship Builder – Actively listens and responds to the needs of nonprofit members, offering timely and empathetic support, and ensuring a positive engagement experience throughout the membership journey.

·      Strategic and Detail-Oriented Coordinator – Manages multiple projects and shifting timelines with accuracy and efficiency, balancing long-term planning with execution of day-to-day operations like event logistics and campaign delivery.

·      Data-Driven Systems Manager – Maintains clean, consistent data across platforms, and uses technology such as CRMs (e.g., GrowthZone) and project tools (e.g., Monday.com) to improve member outreach, reporting, and decision-making.

·      Clear and Responsive Communicator – Communicates professionally and persuasively across written and verbal channels, adapting style to members, partners, and funders while upholding DANA’s values and voice.

·      Collaborative Team Player – Works across internal departments and with external partners with initiative, flexibility, and accountability; shares knowledge and contributes to shared success.

·      Mission-Driven and Self-Motivated – Demonstrates passion for Delaware’s nonprofit sector and brings a commitment to quality, service, and continuous learning in a fast-paced, evolving environment.

·      Development Support Contributor – Possesses practical experience in the fundraising landscape, assisting with donor communications and fostering strong relationships with funders.

·      Self-Motivated Collaborator – Works independently and as part of a team with high initiative, accountability, and a commitment to mission-driven results.

The ideal candidate:

• Holds a bachelor’s degree in a relevant field and has at least three years of experience in a member-serving or constituent-focused role, or an equivalent combination of education, training, and experience.

• Demonstrates a passion for building relationships and serving Delaware’s nonprofit community, with a focus on strengthening engagement and enhancing member experiences.
• Is goal-driven and motivated, with a track record of proactively addressing challenges and meeting engagement or development milestones.
• Demonstrates strong interpersonal skills, including the ability to interact with positivity and professionalism, adapting to social cues and stakeholder needs.
• Demonstrates adaptability and sound judgment in managing multiple projects, shifting priorities, and finding creative solutions in a dynamic environment.
• Is highly proficient in Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, and Teams, and comfortable learning additional platforms as needed.
• Bilingual or multilingual candidates are encouraged to apply.

Physical and Accessibility Requirements

DANA is committed to fostering an inclusive and accessible work environment. Reasonable accommodation is available to support individuals with disabilities in performing the essential functions of this role.

• Ability to work in a remote or office setting, with frequent movement to attend meetings, engage with stakeholders, and coordinate groups in various locations.
• Willingness and ability to travel across Delaware to meet with donors, attend events, and represent the organization in community and stakeholder engagements.
• Capacity for effective communication, including verbal and written interactions.
• Ability to engage in computer-based work for extended periods.
• Occasional ability to transport materials up to twenty pounds.

DANA staff currently work a hybrid role, working both remotely and in-office, and are expected to be in the DANA office at least two days a week based upon the needs of the organization.

In addition to an annual salary in the range of $50,000 -$55,000 based on experience, DANA offers comprehensive benefits, including:

• Paid leave
• Health, vision, and dental insurance
• Retirement plan with company match
• Free parking

At DANA, we value diversity, inclusion, and equal opportunity. We are committed to creating an inclusive work environment where everyone feels welcome, respected, and valued. We encourage individuals from all backgrounds and experiences to apply.